How it works
Our professionals will work with you at every step of the process to ensure that we make it as smooth and relaxing as possible.
1. CONTACT US
Contact us by email at firstname.lastname@example.org or fill in the contact form to specify your requirements. We communicate in English and will contact you within 24 hours, and will be glad to assist with any questions.
2. PRELIMINARY CALCULATION
Upon your request, our representative will provide you with information about the procedures you are interested in and send you a preliminary calculation of costs for any and all services you are interested in.
3. CLIENT EVALUATION
Once you are satisfied that the offer meets your requirements, we will send you a mutual agreement which needs to be signed and returned to us.
4. ADVANCE PAYMENT – DEPOSIT
Once we have the signed agreement, we will send you an invoice, and ask for an advance payment of 300 euro as deposit. This is a non-refundable advance payment, and should be paid within 2 working days. Agreeing to the terms and conditions in agreement and paying a deposit make the booking final. The deposit is to secure that all arrangements are properly booked and reserved. This advanced payment of course will be deducted at the end from your final invoice.
5. MEDICAL CONSULTATION
To provide you with the best medical consultation, we will ask you for detailed information regarding your medical condition. This will usually take the form of a detailed questionnaire, which you need to send directly to the physician we have appointed to support you, along with any medical documentation required to prepare for your treatment. We will keep you informed on what additional documentation is required. The physician will use this information to decide on the treatment or procedure and if necessary, arrange an online or telephone appointment to discuss any details.
6. CONFIRMATION OF TIMING OF SURGERY, ACCOMMODATION, TRANSFERS AND OTHER SERVICES
Based on the data about your medical condition and recommendations on the treatment by your physician, we will suggest initial terms for your surgery or treatment. Once you agree to the terms, we will provide you with a timetable for your medical treatment, including confirmation of accommodation for your stay in Slovakia, and transfers to and from the appropriate airports. At this point, we will also be able to organize any tours or sightseeing for you and/or your family and friends, as you require. We have an excellent range of tours and activities which you can enjoy in beautiful Slovakia, while recovering from your treatment, as well as a range of relaxing spa’s and therapy centers if you just want to relax.
7. FINAL CALCULATION AND PAYMENT FOR YOUR VISIT
After your confirmation of surgery or treatment and all the services, we will send you a final calculation along with an invoice for 50% of the total quotation estimate. The invoice will include costs for an accommodation, transfers, additional services minus 300 euro deposit that you have paid earlier. The costs for the treatment you will pay on spot directly in the clinic. The invoice should be paid 10 days prior to your arrival in Slovakia. The balance of the quotation should be paid and credited to our account no later than the day of arrival in Slovakia by bank transfer. (Please remember that international Electronic Funds Transfer often takes 3-5 days to clear). Please carefully study the terms of the payment and cancellation policy in the agreement.
8. ARRIVAL TO SLOVAKIA
On your arrival at the airport, you will be met by one of our friendly representatives, clearly identifying himself as a Rep for Retia Medical Travel. They will take you to your hotel and will go through your schedule with you in detail, and finalize any outstanding arrangements, or questions you may have.
9. PREOPERATIVE EXAMINATION
Prior to your medical procedure, you will meet your physician at the clinic where you undergo any necessary preoperative examinations.
10. OPERATION / TREATMENT AT THE CLINIC
Once your physician confirms that all required examinations are in order, we will proceed in accordance with the schedule. It is possible that you may stay in the hospital for several days, in order to recuperate and rehabilitate. You will receive an invoice with agreed amount for your operation that you will have to pay directly in the clinic prior to your treatment. When you have fully recovered, the physician will prepare a complete medical report in English for you.
11. REHABILITATION AND RELAX
Once the physician agrees that your postoperative rehabilitation has been successful, we will arrange everything for your comfortable return home. During your stay in Slovakia, we offer many visits to nearby towns and regions, entrances to various cultural events in Bratislava and Kosice and relaxing stays and rehabilitation in the best Slovakian spa’s, which we can also organize for your family or friends during their stay.
12. RETURN HOME
Once you have returned home, we recommend that you contact your personal physician and continue your rehabilitation program as recommended by our physicians. We are also very grateful to receive your feedback, to help us improve our services and to help us continually improve.